Managed IT
Managed IT Services & IT Support
Managed IT services provide the day-to-day monitoring, help desk, patching, and maintenance that keep your business running, without an enterprise team's overhead. Northshire Tech delivers co-managed, fractional IT support across Vermont and New Hampshire with senior engineers on call. Where consulting sets strategy and cybersecurity adds protection, managed IT is the operations partner that keeps systems running.
What Our Managed IT Support Covers
Day-to-day operations ownership that keeps your systems healthy, your team productive, and your costs predictable
Continuous monitoring of your servers, networks, and cloud accounts plus a reachable help desk for everyday issues — so small problems are caught early and your team gets fast answers from engineers who already know your environment.
Scheduled patching, endpoint protection, and baseline security hygiene bundled into every plan — closing the most common attack vectors. For deeper threat detection and response, our cybersecurity service adds managed monitoring on top.
A fractional IT lead who plans renewals, manages vendors and contracts, and aligns technology spending with your business goals — enterprise-grade guidance without a full-time salary.
Tested, monitored backups and a documented recovery plan so a ransomware event, hardware failure, or accidental deletion never becomes a business-ending outage. We verify restorations before you need them.
Remote support for fast resolution and scheduled on-site visits across Vermont and New Hampshire for hands-on work — new hardware setup, network changes, office moves, and user onboarding handled end to end.
Ongoing administration of Microsoft 365, Google Workspace, AWS, and Azure — user provisioning, license optimization, permission hygiene, and cost reviews that keep your cloud spend lean and your data governed.
Frequently Asked Questions
What is included in managed IT services?
Managed IT services typically include proactive system monitoring, a remote help desk, patch and update management, backup and recovery, cloud account administration, and vendor management. Northshire Tech bundles all of these into co-managed and fractional plans, with baseline security hygiene included so your everyday systems stay protected by default.
How much does managed IT support cost for a small business?
Most small businesses pay a fixed-scope onboarding fee followed by a monthly retainer priced per user or per device. Exact cost depends on the number of sites, systems, and support level. We provide a clear, itemized proposal after a free discovery call so you know the investment before committing — no hidden per-ticket charges.
Do you provide managed IT support in New Hampshire and Vermont?
Yes. We deliver managed IT support across all of Vermont and New Hampshire — including Manchester, Nashua, the Seacoast, Burlington, and Rutland — from our Vermont base. Most support is delivered remotely for speed, with scheduled on-site visits for hands-on work like hardware setup, office moves, and network changes.
Does managed IT include cybersecurity?
Every managed IT plan includes baseline security hygiene — patching, endpoint protection, access controls, and backup verification. Full managed cybersecurity, such as 24/7 threat detection and response through our partnered SOC, is a separate service we add on top for businesses that need deeper coverage or face compliance requirements.
What is the difference between managed IT and IT consulting?
IT consulting is strategic and project-based — audits, roadmaps, architecture, and decision guidance. Managed IT is the ongoing operations partnership: monitoring, help desk, patching, and maintenance under a recurring plan. Many clients start with consulting to define the roadmap, then use managed IT to run and maintain it day to day.
Is managed IT support better than hiring an in-house IT person?
For most small and mid-sized businesses, yes. A managed provider gives you a team of senior engineers, monitoring tooling, and coverage during PTO and off-hours for less than a single full-time salary. Co-managed and fractional models also complement an existing in-house hire, adding seniority and breadth where you need it most.
How Our Managed IT Support Works
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Assess & Plan
We audit your current systems, identify gaps and risks, and agree on scope, priorities, and the right co-managed or fractional support level for your business and budget.
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Onboard & Baseline
We install monitoring and management tooling, document your environment, verify backups, and apply baseline security hygiene so every system starts from a known-good state.
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Monitor & Support
Day to day we watch for alerts, resolve help-desk tickets, apply patches, and keep systems healthy — with senior engineers on call during business hours and for urgent issues.
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Optimize Ongoing
Quarterly reviews surface trends, renewal decisions, and improvement opportunities, keeping your environment secure, cost-efficient, and aligned as the business grows.
Predictable, Right-Sized Pricing
Every engagement starts with a free discovery call and a written, itemized proposal. A fixed-scope onboarding covers setup and baselining; monthly retainers then cover ongoing support — choose the level that matches your team and budget.
Service Areas
Delivered across these regions:
Get Your Free IT Assessment
Schedule a free consultation and walk away with a clear picture of your environment, the risks that matter, and a right-sized managed support plan — no obligation.